Too many petty rules and no growing opportunities at call center for FedEx - Senior Customer Service Representative Randstad US Employee Review

2.0
Jul 10, 2013
Recommend
CEO approval
Business outlook

Pros

There are no graveyard schedules. The daily metrics and QA (quality assurance) are expected to be easily attainable when you work hard. Work for this company as a last resort.

Cons

This company is still growing. The six years I worked before Spherion then Randstad The company had a contract with FedEx call center. The recruiting company offers a fixed schedule. Compensation per hour for Customer service representatives is not the best. Turnover is high. ex employees leave after years for no commissions and no opportunities to advance,

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5.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, own my schedule

Cons

Hourly pay could be better

3.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Strong training and onboarding for new employees. Opportunity to work with a variety of clients and industries. Supportive colleagues and team-oriented environment.

Cons

Work-life balance can vary depending on client demands and busy periods. Large organization can sometimes make decision-making feel slow. Advancement opportunities may depend on location and business needs.

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