Pros
Very structured environment that works well for junior staff learning the fundamentals of sales and recruitment. If you're early in your career, there's a decent training foundation. The benefits are great and the long-term incentive (RRSP matching, share purchase, health benefits) are industry leading.
Cons
Despite branding itself as a talent-forward organization, they struggle to develop and retain their people, particularly outside of Quebec. Turnover consistently exceeds market, which is hard to reconcile with a company that sells hiring expertise. The vast majority of leadership is concentrated in Quebec and Ontario. Decision-making reflects that geography heavily. I regularly experienced our accounts being stepped on by Ontario and Quebec offices, because recruiters were under so much pressure to "make connects". That makes it nearly impossible to build lasting local relationships when recruiters from other offices would be all over new contacts we added. It wouldn't unusual to see your client contacted by 3 different people from other offices within a week of them going into the DB. The operating model still feels like 2005: heavy matrix structure, cold drop-ins, and volume outreach. The result is a revolving door of junior staff cycling through, without the senior talent retention needed to actually serve clients at a deep level.