If career step is important for you (and not free lunch), don't apply - Anonymous employee Rakuten Employee Review

2.0
Feb 7, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Colleagues who enter the company at the same time as you will be your lifetime friends.

Cons

- You managers will be the one who block your career step by not allowing you to get experience other than the job you're stuck on. - Most HR people are retarded. They don't even listen or understand what you're saying, no matter how clear you make it sounds. - If you're being unlucky and trapped in a "wrong" department, you have to submit to a place where they force you to do morning gymnastic stuffs in japanese - an irony in a company that claims they are "global". - They will not bat an eye when many of Japanese merchants being racist to you because you're not a Japanese. Trust me, the salary doesn't pay the mental damage. - It's a no-surprise that suddenly your working hour changed from 9:30 to 9:00, and suddenly 8:30 and then 8:00. Otherwise you're seen as not contributing to the company and need to hand in your resignation. - Managers around you will be "unconsciously" criticised foreigners in front of you. Lack of understanding of global talents, and still shock that foreigners take holiday on Christmas.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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