Hostile Work Environment - Member Service Representative Rakuten Employee Review

1.0
Aug 26, 2019
Recommend
CEO approval
Business outlook

Pros

Decent health benefits and PTO (Lord knows you need the PTO to escape the toxic environment this place has evolved into)

Cons

This used to be the best place to work in the area, but has steadily progressed downhill into a very hostile work environment due to the newest member of Management. Micromanaging has become the "norm" and you are no longer entrusted to do your job. New hires are getting paid mere pennies below tenured employees.

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5.0
Mar 25, 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

1.0
Jul 6, 2026
Recommend
CEO approval
Business outlook

Pros

Free food, benefits are good

Cons

Pay was so bad. The management was awful.

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