Awful. Avoid at all costs! - Account Manager Rakuten Employee Review

1.0
Jun 13, 2019
Recommend
CEO approval
Business outlook

Pros

free low quality snacks that you'd rather pay not to eat. always hoovered up in seconds by the boy snack racers.

Cons

where to start? Management is god awful, the only positive reviews written on here must be from the 4-5 managers who protect and promote each other. The direction of everything in the company, from strategy to tech seems to change monthly. There is an internal reorganisation/restructure at least every quarter - which is always a disaster. Training is some of the worst I've ever seen. There were times new employees would be in tears because they've just been left alone for 3 weeks to watch endless mind numbing videos and then thrown into the deep end. Needless to say, turnover very very high. With turnover is so high, they occasionally trick a high potential candidate into joining but you see all the best talent leave after 12 months. Which explains the lack of talent in senior positions. A major issue they have is the least talented employees tend to stay because they have no options and they are the ones promoted into more senior roles - so its a vicious circle of mediocrity. Work life balance - whats that? expect to be in before 8am, work solidly until 7pm and possibly have to go to lousy events in grandad pubs stinking of bleach. Many times, mature and experienced account managers just break down crying at their desk out of the sheer pressure/time constraints and intensity from management. Real boiler room stuff.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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