Don't Be Fooled - Account Specialist Rakuten Employee Review

3.0
Feb 8, 2019
Recommend
CEO approval
Business outlook

Pros

When I first joined, the company was a fantastic place to work. Everyone was friendly, happy, and worked hard. Most of the people and specifically the client services team do a fantastic job and are willing to pitch in where they can.

Cons

Unfortunately, with new leadership, the culture and start up atmosphere is gone. They are focused on driving revenue only and no longer care about employee growth and happiness. Everyone is overworked and there was no plan to hire.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

1.0
Jul 6, 2026
Recommend
CEO approval
Business outlook

Pros

Free food, benefits are good

Cons

Pay was so bad. The management was awful.

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