You have been warned - Anonymous employee Rakuten Employee Review

2.0
Sep 21, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Good for only new graduates, stay for 1 year, then move on -Rakuten is professionally recognised in Japan, so use it to advance in Japan -Bigger services have lots of users so there is some opportunity to impact them -Rather easy recruiting process to get into the company. -Get a visa for Japan -Free food

Cons

-A sinking ship and declining business -Mostly just copying (with a long delay) other companies, and not innovating itself -Utilising the worse of both worlds: the east and the west. Trying to be so global company with a western mindset but mostly still a Japanese company on a daily basis -The core principles and values of the Group are not followed on a daily basis -Most important KPI: money -Extremely slow in advancing and improving services with many layers of approvals -Very risk-averse -Unbelievably low salary vs competitors and thus cannot attract real talent. -The Group is mostly run by 1 man who is feared by everybody -Often times, the message/vision doesn’t get through to middle layers of managers or the latter is just so worried with protecting the status quo. -A hierarchical environment where people in upper levels practice subtle arrogance and disbelief towards whatever people say in lower levels -People are given responsibilities but not freedom to make decisions -Many unwritten local culture business rules and people get promoted mostly based on seniority of how long staying with the company -Managers have no idea how to take care of people and solve team issues. -Almost impossible to change departments as majority of positions need Japanese skill and mostly consist of Japanese people -Too many layers of people -Low budgets and small inexperienced teams, even for important projects -People constantly make sarcastic jokes about the company -Tons of people in many meetings to make simple decisions -The Group has a lot of services, and thus occasionally has issues with focus and priorities -About 11-14 annual paid holidays -Has been historically referred to as a "black company" You have been warned… Go work elsewhere. If you put lipstick on a pig, it’s still a pig.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

3.0
Jan 28, 2026
Recommend
CEO approval
Business outlook

Pros

The company offers great benefits and perks, and the overall work culture can be fun and social. When I first joined, it felt like a positive place to work and a good environment to learn. It’s a solid company to start your career, especially if you’re early on and want exposure to the role.

Cons

While the experience started off strong, there was very little room for growth long term. Opportunities were not distributed equally across the team, and favoritism was noticeable at times. The same individuals were consistently praised for simply doing their jobs, while others’ contributions were rarely acknowledged. The team culture could feel very cliquey, and if you weren’t part of the “favorites,” it was difficult to be recognized or considered for new opportunities. Although leadership often spoke about internal growth and mobility, in reality those opportunities felt extremely limited. Once you’re placed on a team, it’s very hard to move into something new or grow beyond that role. This is a good place to start your career and gain experience, but not a place I would recommend staying long term. If you’re looking for growth, development, and mobility within the company, you may find yourself feeling stuck.

3
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