A Company At the Crossroads. - Manager Rakuten Employee Review

1.0
Aug 3, 2018
Recommend
CEO approval
Business outlook

Pros

There are some very talented people and couple of executives who know what they are doing. CEO himself is smart, knows how to run business and how to grow ecosystem. Company is stable and if you like, you could work there forever while delivering mediocre results. Impossible to get fired. Situation in company is generally better than a couple of years ago. If you are working in big department, you will learn quickly and learn a lot.

Cons

Unfortunately this company does not care about their employees. Turnover rate is high and after every 6 months (after evaluation) a lot of people will leave. Instead of fixing problems, HR is trying to brainwash their employees. 'Asakai' which is a propaganda event in company is mandatory for everyone. If you are not joining, you will get punished. Most of managers and some executives joined as new grads and were promoted to their current stage. They have no idea how to run business or their organization. They have no idea about leadership or how to motivate their employees. Culture is toxic and internal politics is stopping a lot of projects to be delivered in time. It is not rare when whole project is postponed and 'Partner staffs' laid off due to internal politics. Tech wise, company has a lot of legacy systems that are difficult to maintain. Troubles happen often and usually engineers (not managers) will get blamed.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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