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      Hollow leadership and lack of clear direction - Anonymous employee Rakuten Employee Review

      2.0
      Feb 26, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Free food Activities Team comradery Early release before holidays

      Cons

      poor direction lack of clear strategy weak leadership career advancement

      Explore other reviews about Rakuten

      5.0
      Mar 25, 2026
      Senior designer
      Recommend
      CEO approval
      Business outlook

      Pros

      Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

      Cons

      Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

      1.0
      Jul 6, 2026
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Free food, benefits are good

      Cons

      Pay was so bad. The management was awful.

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