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      Wonderful Coworkers - Awful Management - Anonymous employee Rakuten Employee Review

      1.0
      Mar 14, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at Rakuten Marketing for about 3 years and I stayed so long because of my coworkers. These people are some of the best in the industry - also really awesome people. The company also provides decent benefits and snacks every day. Drinkshare happy hour every Thursday.

      Cons

      Management is terrible. They do not care about the people actually doing the day-to-day hard work. The pay is well below market value. Don't expect to get a promotion or raise even when you deserve it because the company is trying to cut costs. Lower level employees are hourly at very low base salaries, but are eligible for overtime. Don't expect overtime without a fight.

      avatar
      Rakuten Response
      9y
      Thank you for taking the time to write a review. We certainly value your feedback and are happy to hear that you have enjoyed working with your fellow employees. We are sorry to hear that some of your experiences at Rakuten Marketing have not met your expectations. We value the information you provided as we are committed to improving the employee experience in the future.

      Explore other reviews about Rakuten

      5.0
      Mar 25, 2026
      Senior designer
      Recommend
      CEO approval
      Business outlook

      Pros

      Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

      Cons

      Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

      4.0
      Jun 22, 2026
      Lead facilities coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

      Cons

      There were no cons while I was there

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