Lack of transparency to both staff and customers - Customer Success Manager Raising IT Employee Review

2.0
Jan 17, 2020
Recommend
CEO approval
Business outlook

Pros

Some really kind, friendly staff who are genuine, passionate people. The flexibility that the company offers is very progressive and a key asset. Management were also understanding regarding health issues.

Cons

Very poor product that should not be competing in the charity space at the current price points. Disappointing male-dominated leadership that is out of touch with the charity sector. Very stretched employees with few escalation procedures in place. Lower salaries for more junior staff compared to market rate.

Explore other reviews about Raising IT

5.0
Mar 27, 2025
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

People were amazing, great cause and culture.

Cons

Lots of priorities to juggle

4.0
Dec 13, 2020
Recommend
CEO approval
Business outlook

Pros

I worked for Raising IT at the end of 2018. Whilst there I had a mental health breakdown (not related to work I might add). My line manager Andy was very supportive and the company adapted my work schedule to support my recovery. The CEO also took time out of his busy schedule to have a one-to-one chat with me and sent me on a course for self discovery and building mental resilience.

Cons

Product seemed a little clunky

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