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      Qualtrics

      Engaged employer

      Qualtrics reviews

      Good flexibility & benefits, a lot of constant change & disruption to roles - Senior Customer Success Manager Qualtrics Employee Review

      4.0
      Feb 27, 2025
      Senior customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - benefits are maybe the best - great team culture (in CS atleast) - pay probably on par with some other US tech companies

      Cons

      - leadership isn't the best - constant changes to roles & teams since acquisition

      avatar
      Qualtrics Response
      1y
      Thanks for taking the time to write a review! Love the benefits call-out; that team works hard to craft a great experience and I love seeing them recognized. Qualtrics is going through a transformational time - which, while exciting, comes with some change. Working in a market-leading organization is always going to have some form of continual improvement & change on the cards, and being nimble as a team is going to be important as we continue to grow. We'll keep improving on how we communicate that, amongst other things, hopefully leaving the team with confidence in the organization even in the face of change.

      Explore other reviews about Qualtrics

      5.0
      May 15, 2026
      Enterprise account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

      Cons

      A lot of change can be frustrating at times, but necessary

      1.0
      Jun 18, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Free lunch and that’s everything

      Cons

      * No company vision * Pay is mediocre * Lack of growth opportunities * HR is TRASH! You will not be heard nonetheless * Sales driven, which is fine, but that changes every decision the company makes * Lack of product direction mainly because management sucks!! They cannot even prepare a decent product strategy document for a given FY. They ask the L4-L7 levels to come with product goals that they think are important! As long as you produce a BS concept on AI for your product, you are a star, you don’t have to even deliver it! Success metrics are only for the papers, they don’t care if they’re generating any revenue from it!

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