Customer Success is a Miserable Place - Customer Success Manager Qualtrics Employee Review

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

A lot of change can be frustrating at times, but necessary

Free lunch and that’s everything

* No company vision * Pay is mediocre * Lack of growth opportunities * HR is TRASH! You will not be heard nonetheless * Sales driven, which is fine, but that changes every decision the company makes * Lack of product direction mainly because management sucks!! They cannot even prepare a decent product strategy document for a given FY. They ask the L4-L7 levels to come with product goals that they think are important! As long as you produce a BS concept on AI for your product, you are a star, you don’t have to even deliver it! Success metrics are only for the papers, they don’t care if they’re generating any revenue from it!