It's a mess - Sellers BEWARE - Account Executive Qualtrics Employee Review

2.0
Oct 13, 2023
Recommend
CEO approval
Business outlook

Pros

The product is good and Qualtrics is an industry leader. Good vacation benefits.

Cons

Company : -Internal processes are terrible. It is very difficult to work with other departments, and no one ever seems to confidently know an answer so usually you go with the best guess. - Leadership talks about being transparent but so many departments and employees get blindsided. (We just did a layoff and for an employee experience company, it was performed in a terrible way) - Moving all support and engineering to 3rd world countries post layoff. - There is definitely favoritism and it is clear with leadership promotions and book distribution. - The office environment is a lot of drama with a lot of immature/early career employees. Sales role: Quotas are unachievable and barely anyone hits accelerators - which is by design. On average, in the 3+ years I've been here, on average I would say 10% of fully ramped AEs hit a quarterly target. (There are so many ramping reps that leadership would say its 50%+ but that is mostly made up of SDR promotes selling 10K in a quarter.) - Sales leadership keeps moving the goal post by trying to add verticals, then changing their minds, adding new AE roles and breaking off what products AEs can sell, then scrapping that 6 months later and reshuffling your book. - Most frontline managers are weak and cannot help you close deals and simply ask what you are forecasting (which for some teams is bugging you weekly but most it's monthly even though your quota is an annual quota. - Layoff got rid of 75% of our pre-sales support. - As a sales org, we've only reached our target quarter number ~10% of the time.

Explore other reviews about Qualtrics

5.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing mentorship and generous benefits

Cons

Honestly, nothing comes to mind.

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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