+Great Team -Disconnected Leadership - Technical Account Manager (L3) Qualtrics Employee Review

3.0
Dec 9, 2022
Recommend
CEO approval
Business outlook

Pros

I love the people on my team that I work with and have a manager who truly cares about and wants the best for me.

Cons

1. Sr Management makes decisions that clearly highlight that they do not understand the complexity of the Job that frontline employees (like TAMs, Product Support, CSMs, ...) do. 2. They say values are Transparency, All-In, Customer Obsessed, One-team, Scrappy. Values would be better re-labelled 1) Sales/$/New/half-functioning Features 2) Services to keep it afloat and 3) Meaningful product improvements third. *Just manage your expectations going in that it is more like a regular company than an Employee Experience Management company. At the end of the day some high level person makes the choices and employee feedback and data doesn't seem to be used.

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic people work there and it's a good place to start your career. The workplace perks are decent, there are snacks and lunches provided at the office. There are also good accommodations for mental health, religious observances, and nursing mothers.

Cons

The company pivoted to "business need" as a reason for promo. Promotions are now seemingly few and far between despite higher level individuals leaving. Recent restructuring has left those still working at the company with less time to do actual client work and more time being spent documenting the work done. ELT doesn't seem to actually listen and instead performs listening theatre.

2
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