Product Support - Support Qualtrics Employee Review

4.0
Apr 30, 2015
Recommend
CEO approval
Business outlook

Pros

Qualtrics does a great job keeping the vision of the company with their weekly meetings. The work environment is really nice and open and there is plenty of snacks to keep you happy throughout the day. I enjoyed the people that I worked with there.

Cons

My perspective is that you stay in a lot of the roles longer than you should be there. I felt like I saw people in OpDev and Support for extended periods of time when they should have moved up the ladder. And the ladder for support is pretty short as you basically have two options of a Client Success type of role or Panels. I chose to leave because I didn't feel I was growing anymore. I felt that way after about 10 months of working there and stayed another 5 months after that and it didn't change, despite trying to convey some of that frustration. At the time I was there, I know from the support team the most valuable people on the team did not feel that they were getting appreciated or bonused appropriately. I sometimes heard from sales employees "Why can't we keep our best support individuals?" I believe this has improved, however. It also seems like it would be a hard place to work longer than 2 years unless you are an engineer or rockstar in sales. The hard thing with sales though is the cycle is so long you may take nearly a year to realize that the deals you thought you would have are not going to pan out. I feel like they underpay at Qualtrics because they are able to keep most employees happy with the culture, snacks, etc.

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic people work there and it's a good place to start your career. The workplace perks are decent, there are snacks and lunches provided at the office. There are also good accommodations for mental health, religious observances, and nursing mothers.

Cons

The company pivoted to "business need" as a reason for promo. Promotions are now seemingly few and far between despite higher level individuals leaving. Recent restructuring has left those still working at the company with less time to do actual client work and more time being spent documenting the work done. ELT doesn't seem to actually listen and instead performs listening theatre.

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