Not as cool as they think they are. - Customer Success Manager Qualtrics Employee Review

1.0
Aug 30, 2020
Recommend
CEO approval
Business outlook

Pros

Young company with a lot of energy.

Cons

Company is sales focused and NOT customer focused. The leadership is incredibly junior and their is no infrastructure. Senior leadership does not exemplify the company values . They focus on their "perks" which will attract young employees but offer vert little incentive for experienced people to stay with the company. Its all hype and smoke and mirrors. I cannot recommend working here.

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic people work there and it's a good place to start your career. The workplace perks are decent, there are snacks and lunches provided at the office. There are also good accommodations for mental health, religious observances, and nursing mothers.

Cons

The company pivoted to "business need" as a reason for promo. Promotions are now seemingly few and far between despite higher level individuals leaving. Recent restructuring has left those still working at the company with less time to do actual client work and more time being spent documenting the work done. ELT doesn't seem to actually listen and instead performs listening theatre.

2
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