Overworked and underpaid teams, talent loss, and disconnected leadership - Anonymous employee Quadient Employee Review

Leadership is completely disconnected from what front-line teams do and how customers are actually supported. Decisions are made in a vacuum, with no apparent understanding of what customers need or what employees are managing day to day. Salaries are way below market value, and for the amoung ot work you do. Commissions and bonuses are unclear and lack transparency (if they’re paid at all), and performance raises are nonexistent. The aggressive acquisition strategy has backfired, as too many unrelated companies and products have been rolled into the mix without a clear strategy. It’s distracting and dilutes the company’s original value. Massive talent loss across all teams. Leadership has allowed incredibly skilled employees to walk away without backfilling their roles. Those left behind are stretched thin, managing too many accounts and too many solutions without enough support. Customer dissatisfaction is growing, and we’re losing clients at an alarming rate because they aren’t getting the support they paid for and deserve. Support and professional service teams are overwhelmed, and delivery is suffering.