Decent medium sized company with a hardcore work environment - Software Support Specialist Quadient Employee Review

4.0
Aug 14, 2021
Recommend
CEO approval
Business outlook

Pros

The benefits and pay are decent for the kind of role it is, and you get the feel of working in a larger organization with a global team. The training is extensive and they make sure their employees are well trained before they assign them projects.

Cons

I would say that I generally do not recommend this organization. The industry itself is dying, although they are moving to the cloud and digital communications suite. High expectations from the management team in terms of what you were expected to deliver. There was limited career progression. For the Support team, managers often compared you to other staff which is generally unprofessional since each staff has different capabilities. Very high pressure work environment and you were expected to deliver a lot, since the customers have high expectations from the Support team. Extreme emphasis on internal certifications, and the threat of losing your position if you do not pass within three attempts. Lack of communication between different departments. If you are considering different job offers, consider another organization instead.

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Quadient Response
4y
Thank you for sharing your feedback. We take all reviews very seriously and are pleased to see that pay, benefits and training were up to your standards. We were, however, concerned about your feedback regarding career progression and work environment and reviewed your comments with our leaders within our Support areas. It is not our practice to compare the work of our employees in any open forum. In addition, we intentionally aim to create a very fair and healthy environment with open dialogue between employee and manager. If you would like to provide additional feedback, please feel free to reach out at employeeexperience@quadient.com.

Explore other reviews about Quadient

5.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and great people.

Cons

Really big company so there are a lot of hoops to jump through if you want to get anything accomplished.

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Quadient Response
1mo
Thank you for your feedback! We value hearing from employees and use these insights to keep improving how we work together.
2.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Manager Flexible work hours Other sales members

Cons

The company itself isn’t performing. Nothing works and heavily rely on your analyst. They won’t fully train AE’s on software solutions. analysts or at least mine was absolutely terrible. She would continue to overpromise and under deliver on almost every call. Investments into parcel lockers and softwares are not panning out. If you look at financials, they continue to refinance their debt, which in most situations is never good. They recently bought out their competition in parcel lockers but will have to take on their customer agreements. There’s a reason why the lost the initial opportunity. As Amazon is offering subscription lockers while Quadient requires the customer to purchase and still have high monthly costs. The company will continue to reorganize until it finds its path. For the most part, it’s an old communication company that relied on physical sales. This has to drastically change, but with current management and solutions it can’t.

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Quadient Response
1mo
Thank you for sharing your feedback. We are glad to hear you valued your manager, colleagues, and flexibility during your time with us. We also appreciate your perspective on strategic execution and want to reinforce that we remain committed to continuously strengthening how we operate and support our teams.
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