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      Quadient

      Engaged employer

      Quadient reviews

      Customer Service Role - Customer Success Manager Quadient Employee Review

      2.0
      Dec 3, 2025
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible schedule, good work life balance, no micromanagement

      Cons

      a ton of shady behavior from management, very indirect actions and communication and this is not really a CSM role, it’s customer service

      Explore other reviews about Quadient

      5.0
      May 14, 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and great people.

      Cons

      Really big company so there are a lot of hoops to jump through if you want to get anything accomplished.

      avatar
      Quadient Response
      1w
      Thank you for your feedback! We value hearing from employees and use these insights to keep improving how we work together.
      3.0
      Jun 10, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of great people. Good long term vision. Strong product offering.

      Cons

      The mailing industry is declining. The company is pivoting to software, but is caught between short term revenue generation and long term profitability. Unfortunately, widespread layoffs of longtime employees in key positions has weakened the company culture and morale.

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