Run far, far away. - Senior Support Engineer Qless Employee Review

This report is patently false, written by someone who never once visited our offices or met with a QLess employee. Below is a partial list of demonstrable falsehoods: The writer wrote QLess will “accept anyone who has ever touched a computer”. In actuality, QLess’ acceptance rate of engineering applications is more selective than Harvard University, as measured by the number of candidates we go through before we extend an offer. The writer wrote of “constant site outages”. In fact, uptime has been greater than 99.9% for our entire company history, as documented publicly. The writer wrote “no support team headcount growth in 1.5 years”. Then the writer contradicts himself, writing there was a net decrease in team size in that period. In reality, support team headcount doubled in that period. The writer wrote that there is no way to get a raise. Indeed, many of our employees have received raises based on their performance and applicable best practices The writer wrote there is no opportunity for income or career growth. Quite on the contrary, many of our best employees have had demonstrable dramatic career growth since they joined QLess. A salesperson became VP of Sales, a support engineer was promoted twice, one other support engineer was promoted within months of his joining the company, and yet another support engineer was promoted within weeks of her joining the company, to name just four examples. The writer wrote there is no training, yet there is a formal training program and we have an entire team of trainers on staff, which doubled this year. The writer wrote that we don’t provide computer equipment, but we provide computer equipment to every employee who needs any. The writer wrote of near 100% turnover, but we have actually had 3% annual turnover over the life of the company. The writer wrote that customers are fleeing, yet customer retention rate is 99% YTD, location retention rate is 99.7%, and existing customers are expanding their business with us. The writer wrote that “all that matters is ticket closures”, but in fact two support engineers won this year’s contest for an all-expenses-paid trip to Rome to receive the Gold Stevie for the Best Computer Services Company in the world by inventing a new hardware product, not by closing tickets. The writer wrote that QLess’ “SaaS platform got surpassed long ago by our competitors”, but in fact QLess wins two to five times as many RFPs as the every competitor, has beat every competitor for every industry award for the last four years, and our apps have the best ratings in the industry as evidenced by public ratings in Apple and Android stores. No competitor comes even close to what we offer. The writer wrote that QLess “hires sales staff like it’s going out of style”, but there are actually less salespeople than support engineers at QLess, and the sales force size is appropriate for a company of that size in the industry. The writer’s advice to management was to “go out of business”, yet the company grew its customer count by 81% in the last year, the company is doing very well, and the company’s prospects have never looked better. We are extremely proud of what we have accomplished so far at QLess and love our culture and mission of “extending people’s enjoyable lifetime”. This has been widely recognized by the marketplace: QLess has been named the Best Computer Services Company in America for the last four years in a row at the American Business Awards, and the Best Computer Services Company in the world for the last two years in a row at the International Business Awards. If you want to learn about QLess, the best source is undoubtedly our team of Liberators working tirelessly to free the world of waiting lines. Come visit us and learn more!