Wrong side of average - Anonymous employee Pulse (UK) Employee Review

*Company too big and has lost personal touch *Never had the commission structure explained. I billed more money from month to month but actually earned less. I've been on different schemes depending on how well team performs. It's always changing and I think it is discretionary dependent on my managers mood *Not a job if you're money hungry as there are too many limitations in place. If you do well then management often simply don't comply with the scheme from the last month. For example - I supplied into every available unit on my client list yet I got penalised for not converting a new client *Pointless targets as the indicator if you're doing a good job is if you make 100 calls in a day and are on the phone for 2 hours. Plenty of better ways to monitor progress *Different teams have different clients and you can be doing better than a colleague who is underachieving in a performing team but earn much less - it is not a level playing field regardless of what your manager implies *Management team are cliquey and rarely acknowledge the team working around them *unless your face fits* *Managers spend hours in meetings but we never get any feedback other than to ring more people - un-inspirational leaders and do little to motivate teams *Was often spoken to like a child being addressed by a teacher. I've recently completed university, got 4 A's at A-Level, worked very hard in my Pulse role and was very contientious so believe more respect was due. I learned that some managers are former nurses and have been there a long time which gave them an air of superiority which disengaged a large number of us *Managers don't say hello when they come in the office and you can see through them when they chat to you during their 'rounds'. This does nothing for the already low morale. They don't have to say hello but don't expect staff to be forthcoming when you come around for small talk *Work long hours without any thanks - tiny piece of a big business and that's how you get treated *Too many people (mainly a couple of managers) living on past glories. Clients may have historically been converted but keep coming back because of the service we continually provide, not because of a client meeting 20 years ago *Promotions are given not always earned. Given to keep hold of some staff or to conveniently replace people that leave. Recently a number of consultants were made senior but still did the same job as before *3 really good managers have left and weren't effectively replaced. I think 2 have gone to other parts of the company which makes me think it's not all bad just that this division is not a good place to be anymore *We were based over two floors in our office but laterly could fit on one as so many people have left *Change the plan every couple of months and don't have much faith in management. Lost lots of market share while management decided the best course of action but they never asked us directly who speak to the clients every day *When first employed I was promised the world but reality is very different - commission structure, career development, training, social events etc nothing is as outlined *When I started, I went through the onboarding process which was overkill especially given I had previous recruitment experience. Most colleagues that started at the same time have left now *Asked to do an interview with my manager but neither had ever done one before so looked like amateurs regardless of the set question interview form *Didn't get to vote on the designated charities we support and when I questioned about it I was told that we did but didn't voice our opinions so decision was taken out of our hands *Morale low and not a pleasant place to work *It's one rule for one person and a different for another; flexibility with break times, doctors appointments, targets, sickness, expectations, business dress *Pulse no longer regarded as the best agency in London and have lost a lot of market share *Office feels like a call centre *No sense of a team - I had no idea who half of my colleagues were who sat 4 desks away from me