I’ve worked for this agency since 2018 and fully confirm the 1-star reviews — it’s genuinely harmful to your career.
They’ve now sabotaged my second career goal (dual nursing training), just as they ruined my first attempt at child psychology by withholding local shifts when I moved to the capital. As soon as I announced my new training on social media, they stopped offering shifts entirely.
Pattern: They deliberately send new, reliable, physically fit staff (13+ years qualified) to the furthest hospitals first. Transport/timekeeping issues get you blacklisted there, only then do they consider nearby placements. No fair rotation — you’re stuck relying on unreliable public transport (Elizabeth line delays etc.), then hospitals complain about lateness. Shifts are only booked if you pick up the phone while asleep; missed call = no shift, no pay. They share your private phone number with hospitals and monitor social media. Confidentiality is routinely breached.
Communication is chaotic — day and night coordinators contradict each other about shift availability. Payroll is a nightmare: late payments (once took a full year), cancelled-shift fees denied if you’re “late” (even by minutes), partial weekly pay despite supposed full-time booking, no guarantee of hours the next week.
Training stopped in 2023; booking requests ignored. Revalidation support is absurd — sign-offs dismiss legitimate CPD (IT skills used in role, peer-reviewing healthcare articles) as irrelevant.
Result: months of inconsistent/reduced pay have left me unable to cover dual-training fees or living costs. I now face bankruptcy and a 2-month clearance delay.
Verdict: Avoid agency work if possible, and definitely avoid this one.
