Senior Customer Service - Senior Customer Service Representative Prudential Employee Review

1.0
Dec 27, 2022
Recommend
CEO approval
Business outlook

Pros

Pay is decent after years of employment.

Cons

Do not believe the employer of choice rating. I don't know who they had to pay for that. The job is extremely stressful, management does not value employees and treats you like a slave. Very cliquish and they promote those they like not those deserving of promotion. If you want to be stuck in a job trying to advance with very little success unless you are kissing up to management then this is the place for you. The company pretends they want to hear and value the opinions of employees but they do not. They promote individuals that do not deserve promotion and overlook those that do. If you work too hard they will keep you down to help support newer employees without paying you to do so. I do not recommend Prudential as an employer at all.

Explore other reviews about Prudential

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance okay and the comp is not bad

Cons

Little small org changes here and there all the time.

1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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