Pros
-Wellness 15 minutes breaks to take some time away from the phones. -Great Pay -Great Benefits for you and your family -Awesome Co-Workers
Cons
-Not telling you up front that...training is STD, Then LTD, and last FLMA. If not able to pass these classes, you will be terminated or let go. -Not being fair to everyone (Some co-workers were written up for 30 days to improve performance to move on too the next class and was let go. Unfair, since some of my teammates moved on without passing knowledge checks that was below a 2.5 score. Some of my co-workers did not even have to do knowledge checks). -Not a lot of help (Prudential uses chat to help with questions on disability claims. You can be waiting up to 15 - 20 minutes for a question to be answered). -No How To/Help Phone Line -Not enough 1 on 1's to discuss your progress as a customer service representative -No room for errors on your calls (get enough of them, you will be let go eventually). -Customer Services Agents Surveys are not done by a quality team. Done by Tenure Representatives who have different opinions on how to grade them (You will have to appeal many of them during your career here).