Horrible backend management - Guide Prudential Employee Review

1.0
Aug 24, 2021
Recommend
CEO approval
Business outlook

Pros

Set own hours Paid daily Good steady money (When system works)

Cons

To many to list. This used to be a wonderful place to work where I could make a great living. When I worked as an agent I made more money than I ever had in my life.... Until they started farming their "leads" from surveys for gift cards and bait and switch ads. Everyday I take calls for things as asinine as people responing to an ad where they will get a free check in the mail to pay for life insurance because they are born before a certain year and much worse things than that. My business tanked due to the lead quality changes. About a year or so ago I changed to doing lead gen for them as a "guide" same thing was making great money until the lead quality changed yet again. Now they have 98% medicare advantage "leads" that should be dialed in OCTOBER as they wont be eligible to shop until then. Only eligible shoppers for these are DSNIP clients and very rare SEP cases. And when you do ask these prospects if they are looking for a better plan their respone is almost always the same. "No I was trying to apply for this free cash card online." Meaning your lucky to generate one useable data piece for every 100 calls. Hopefully it goes back to how it was a few weeks ago where it at least dials a fair mix of data types so you can at minumum take a swing at what your dialing.

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Prudential Response
4y
Thank you for feedback. I am very sorry to hear about your experience. It seems to be inconsistent with what others have come to expect and share with us. Please contact us and give us the opportunity to better understand your perspective and how we may improve https://assurance.com/contact-us

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5.0
Jun 11, 2026
Recommend
CEO approval
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Pros

Work life balance okay and the comp is not bad

Cons

Little small org changes here and there all the time.

1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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