Glorified Call Center - Patient Engagement Specialist Prospero Health Employee Review

First, thank you for sharing your thoughts with us and I would welcome the opportunity to hear from you directly. Your concerns matter and I would appreciate the chance to listen, learn, and explore any suggested recommendations you might have. It’s clear to me that you care about Prospero and your teammates. We have had our fair share of challenges and unexpected issues during the recent clinical documentation rollout – there’s no hiding from that. And I do personally appreciate the hardship those issues have placed on people like you, who are trying to help connect Prospero clinicians to patients who need our services. Just this week, our Care Support and IT leadership collaborated to quickly solve some of the issues you referenced, and we are already seeing positive results from that work. But, as of today, we are also nowhere near where we need to be. Our goal during this conversion was to make the valuable work of our Patient Engagement Specialists easier and over the past few weeks it’s become clear we missed the mark. However, there are a number of enhancements and fixes that will be in place shortly. We believe they will create not just significant relief from the recent challenges you mentioned, but they will also address the longstanding challenges that caused you undue burden and stress. Thank you again for calling attention to this matter and I want to reiterate that my offer to discuss this one-on-one is genuine. Please let me know how I can help. All the best, Michael Scarbrough President and COO