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Progressive Insurance

Engaged employer

Lots of Angry Customers - Customer Service Representative (CSR) Progressive Insurance Employee Review

3.0
Jun 4, 2025
Recommend
CEO approval
Business outlook

Pros

Pay Flexibility Benefits Supportive Supervisor

Cons

Back to Back calls Angry customer Burnout inevitable Must be in position for a year before you can move

Explore other reviews about Progressive Insurance

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

One day a week in the office. No weekends. Work from home 4 days. New hires do have to be in office 2 days for first year then go to 1 day a week. Benefits are good. Everyone is awesome. Really only had one supervisor who was a little on the micro managing side but they were new to it. Other than that VP don down the line to adjuster are all super nice and approachable

Cons

It’s a stress full job. I love it but it’s not for everyone. You have to be on your A game every day or you will get behind

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