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Progressive Insurance

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Don’t do it! - Claims Representative Progressive Insurance Employee Review

1.0
Mar 5, 2025
Recommend
CEO approval
Business outlook

Pros

Gain-share. That’s it, that is all.

Cons

The CCU Supervisors they need to have only Coaches and mangers. Supervisors are immature and promoted based on who they know. Therefore they may lack emotional intelligence and supervisors skills needed.they will focus more on looking for reasons to fire you based on how they feel personally not your work. They plot and micromanage all day competent individuals. Only to discredit them. Promotions are none existent if your Sup doesn’t like you. You have no future. It’s best to be silent and don’t ask questions. Training sucks. CCU is madness no one is on the same page. All they will do is look for errors in your work to fire you. Not develop if there is actually and issue. They lie a lot and plot to ruin you. Worst customers they lie to make customers happy. Changing liability decisions that customers are at fault for just to avoid surveys. Every supervisor is different. You are not being coached based on the company but your supervisor’s discretion . So, if your supervisor is immature and you ask the wrong question. You are done. They will sabotage advancement as well. The pay isn’t worth the stress. Progressive CCU is the wurst company I’ve ever worked for I would suggest this company to an embryo u dislike. No one deserves what you’ll get being employed with them

Explore other reviews about Progressive Insurance

5.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

- culture is great - pay is excellent

Cons

- onboarding varies per team - lack of communication between project teams

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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