Pros
Literally nothing is good about working for this place.
Cons
First of all, this was not my first choice in employment however I took the job, and reason being is, I moved from another state and my career in my actual field had to be moved over to the current state in which I am located now. As we all know, it’s kind of hard to go without a job now days so I decided to take this one. First things first, the training was awful. You learn absolutely nothing, yet they sit around saying how great this company is. Ironically, when you’re done with training, everyone then tells you how miserable it is to work here. Once you get thrown to the wolves with no knowledge of really anything, you’re sitting around justifying the fraudulent charges in which progressive is charging their customers. IE, adding drivers who don’t live in their household, renewals are being written out on 10 year old cars like the customer has only had it for less than a month, which unbeknownst to the customers, is an added fee for the timeframe of the vehicle being inaccurate, and don’t get me started on processing and them doing everything but what they should be doing... Then, you have supervisors who literally know nothing and can’t give you an answer to anything, but you know what they can give you? “Friendly feedback” based off other employees who would rather throw coworkers under the bus than take accountability for anything they’re doing. My 7, yes that’s right, SEVEN supervisors that I have had in approximately 6 months, have known nothing, literally nothing. They sit around and tell everyone in your team how great they are as a person, yet if you question how a policy is written or you know… simple questions on how to do your job, they give you the walk around and can’t answer anything. The way I personally have been treated by supervisors is disgusting, and yes I have reached out about it and guess where it got me? Nowhere. Just more useless answers. You’re a number, not valued and paid nothing for the bs you have to put up with due to a corrupt corporation who is making billions by lying to customers about how great they are. Please take it from me, go work for McDonald’s if you’re that desperate because at least then maybe you’ll get a free meal every now and then. This place is a joke. You’ll be thrown under the bus faster than the bus will actually get to you. “Management” does not give a damn about you. Your sole basis of this job is to sell more useless insurance to customers already paying an arm and a leg for their 1980 vehicle with bare minimum state requirements, and if you don’t, you won’t promote, you won’t get a better schedule, nothing, but what you will get is let go for it. Then to top it off, 98% of your calls will be from nothing but angry customers who you feel sorry for because you know they’re being screwed over yet you have “guidelines” telling you not to change things in their policies that are truthful and honest to help save them a buck because “we are progressive and all we care about is the billions we are making off idiots willing to throw their money at us.” Honestly, it’s sad. I’ve had more customers tell me how awful this company is than I’ve ever heard anything good about this company. Again, you’re a number, you’re worthless and they will throw you away like trash the second you can. I was more than thankful when I got everything I needed for my actual career moved to this state because this job was absolutely miserable and worthless.