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Progressive Insurance

Engaged employer

Progressive is a generally good employer - Claims Generalist Associate Progressive Insurance Employee Review

4.0
Aug 23, 2024
Recommend
CEO approval
Business outlook

Pros

There are many pros to working at progressive and hardly any cons. The biggest pro is that their diverse hiring practice, employees come from all different backgrounds. This contributes to a diverse and engaging culture which progressive fully encourages and supports. The opportunity to start as an entry level claims generalist working in auto claims is a massive opportunity for anyone interested. There is plenty of room for vertical movement and lateral movement is also encouraged and supported.

Cons

The base pay is on the lower end and opportunities for raises are generally only annual other than applying for more advanced roles which do come available often. The training is part of the trainee role which you would start in as a generalist but could be much more structured to support development of good work habits. The workload is the largest downside as to be expected in a Fortune 500 company, work weeks as a generalist as approximately 45-50 hours

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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