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Progressive Insurance

Engaged employer

Suffered from Grind Mentality - Auto Damage Appraiser Progressive Insurance Employee Review

3.0
Jun 24, 2024
Recommend
CEO approval
Business outlook

Pros

- Coworkers are good, for the most part - Good pay

Cons

- Lackluster benefits - Upper management got in the way of efficiency - Wanted unpaid overtime due to "Salary" status despite only receiving a full check if you work a full 40 hour shift, which is immoral wrong and feels illegal. Salary means that regardless of hours work, you get this amount of money, you trade the overtime pay of hourly for a stable amount of money that is unchanging. - "Work hard play hard", I wasn't being paid enough for them to think that everything needed 110% effort, its a toxic mentality that made team environments more competitive and less friendly - Heavily discouraged discussing salaries, despite the fact that that is genuinely illegal. - I was making as much as my coworkers with several years experience in the field when I had hardly been there 6 months, like I deserved the pay but they definitely deserved to be paid more than they were. Raises just aren't good enough. - Complained about the catastrophic blizzard which caused roads to be closed down, because they wanted us in person at the shops and not using photos. They would say that they care about our safety but as soon as that is inconvenient to them they complain about it incessantly

Explore other reviews about Progressive Insurance

5.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work/life balance and leadership transparency

Cons

The growth within the company is limited within your first 2 years

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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