Pros
Pay is relatively good compared to other jobs of similar skill. Low to Mid 40s to start plus cost of living adjustments to the salary based on higher or lower cost areas (e.g New York, LA, Miami). Relative ease of requesting and being given time off. If you are not seeing opportunity to move into more difficult areas of claim handling ( bodily injury, SIU, Fire/Theft) within 2 years it means you simply do not have what it takes to progress. By the time you are truly proficient at your current role often times opportunities for interviewing for promotions present themselves.
Cons
Unrealistic expectations for workload. At times you are working to hit customer call back measurements that do not allow for a thorough examination and understanding of a claim prior to customer interface. Mondays especially serve as a difficult day to find balance between serving new claims, following up on older claims and answering incoming calls for questions unrelated to your own workload.