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Progressive Insurance

Engaged employer

Good WLB, Decent Pay, Horrible Managers, Outdated Skills. Choose another company if you can - R&D Analyst Progressive Insurance Employee Review

2.0
May 8, 2022
Recommend
CEO approval
Business outlook

Pros

- Very good WLB - Pay is decent in Cleveland Area

Cons

- Managers seem only to care about themselves, and they try anything to steal your work and credits for their career benefit. You do not have any chance to show your work to the senior leaders, and your manager will do that instead. - Promotion is highly not transparent. For some people they can be promoted every year (which is really insane, I consider junior to senior for at least 1.5-2 years, and senior to lead should be another 1.5 to 2 years). If you really want to have a successful career in R&D, make sure you lick your boss's a** and/or work overtime like crazy. Otherwise, you will need 3 years to be promoted from junior to senior. - Hard to believe as of now (May 2022), that the main programming language used is still SAS (and some level of R). Oh not even to mention lots of work in Excel - Strong regulation means it keeps you away from applying complex Machine Learning and Deep Learning models. And unfortunately, managers in R&D do not even know those models, which makes sense. -- If you really want to work in the insurance industry, make sure you join UBI (usage-based insurance) instead of R&D. The risk-based pricing approach is receiving more and more challenges from the legal side, and it's eventually will be replaced by UBI

Explore other reviews about Progressive Insurance

5.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

-Excellent PTO and paid holidays -Extremely understanding when it comes to FMLA and ADA -Supportive staff and leadership

Cons

-TERRIBLE health insurance specialists are now out of pocket until you meet your deductible -Call volume can lead to you becoming overwhelmed especially now that being cross trained into sales or processing is basically a requirement -No commission opportunities for sales

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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