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Progressive Insurance

Engaged employer

Not the great company it used to be - Anonymous employee Progressive Insurance Employee Review

1.0
Apr 12, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company for young people Very good training programs Pays well, especially for management positions Can be a good place to work, but only if you have a good manager; unfortunately there aren't too many of those left, especially at the Sr. Director level and above.

Cons

Upper management tends to favor people who agree with them all the time. They used to reward performance, but now mostly they reward blind loyalty. People who challenge bad policies and decisions are black-listed. Sadly, many older employees are discriminated against. Women are given preferential treatment when it comes to promotions; they are so eager to increase their "diversity" that reverse discrimination has become the norm. Your job is never secure; at any time they might do a 'reorganization' and demote you or eliminate your job, no matter how good you are.

Explore other reviews about Progressive Insurance

5.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

- culture is great - pay is excellent

Cons

- onboarding varies per team - lack of communication between project teams

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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