3.0
Aug 4, 2010
Former employee
Recommend
CEO approval
Business outlook
Pros
Pay is good for an easy job. Good benefits. Extremely easy to schedule days off, even from home. Lax attendance policy.
Cons
You WILL get burnt out at some point. Quoting people all day is repetitive and answering the same questions day in and day out is tiresome. Trying to change problems within the system is nearly impossible. Good performance/bad performance doesn't really matter, you're just a warm body in a chair.