Pros
Co-workers are pretty helpful and friendly. You are constantly busy so at least there's no boredom. The workload is large but is sometimes manageable. Progressive itself is a pretty good company with good ethics.
Cons
Customers. They are demanding and annoying and expect things to be done immediately and are definitely the worst part of the job. The pay is low compared to the area and workload. Supervisors and management micromanage. Everything is monitored and tracked and you get progress reports and write ups for things that are sometimes out of your control. Benefits are ok. Insurance is through Aetna. Insurance is cheap but the coverage is not the best, especially for some prescriptions. There's only 17 days available per year. That's for holidays and sick days and any days off. It's a hassle setting up time off because you are responsible for finding people who can follow up your work. And you come back with a backlog but there's not enough time given to catch up. Workload can become overwhelming. Monday to Friday typically gets 3 new claims per day. Saturdays have 5 new claims. Working Saturdays means you get 5 new claims but do not really have time to work on the rest of the week's work. Then you get back in the office on Tuesday and have to do Tuesday's work and catch up on everything from the weekend (so usually like 20 voicemails and 20 back claims). So you end up with a backlog on Wednesday but there's still new work on Wednesday. So really the best days are Thursday and Friday.