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Progressive Insurance

Engaged employer

A company that invests in their employees - Centralized Claims Adjuster Progressive Insurance Employee Review

5.0
Feb 7, 2021
Recommend
CEO approval
Business outlook

Pros

-Structured, personalized training with coaches whose job is literally just to help you learn to do your job -Benefits, 401k, PTO -Vast amount of opportunity for career growth and advancement -Competitive starting salary for new employees -Inclusive company culture -Places priority on employee satisfaction & work/life balance -Invests in their employees and provides ongoing support throughout your career -Gainshare/bonus opportunities -Clear mission and defined core values -Female CEO who also started in claims and worked her way up from the ground level -Organized, efficient. Communication has been clear and open throughout the entire process of being hired here, which says a lot for such a large company

Cons

None at this time, ask me in 6 months. I know people have said the workload for claims is high at this company, but I've done my research and to my knowledge, the expectations for claims reps at Progressive are standard/manageable for the industry as a whole. So I would think it comes down to the position rather than the company itself.

Explore other reviews about Progressive Insurance

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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