Pros
Company cares about their employees and invests in their training and well being. Plenty of room for advancement if you enjoy working in claims and are interested in moving up the ladder.
Cons
The nature of working claims in and of itself. You are dealing with people who are not happy with anything that you do for them. Insureds will tell you it's not their fault for an accident and lie. Claimants will demand you pay for their damages and lie. Customers don't know their own insurance policy in general. I left because of dealing with customers. This is no fault of Progressives just the nature of the job. Progressive is growing at a very high rate and the workload can be very demanding. They are hiring to meet the demand ,however, during peak season we were averaging about 8 claims a day - if you had to stay late there's no overtime because it's a salaried position. Essentially, the job is a lot of angry people calling you and thinking that they deserve the world. You are on the phone 90% of the day getting statements and "investigating" an accident or returning claimants messages that call you non-stop because they think they're not at fault. Overall, employees either love or hate the job.