Pros
Some co-workers are awesome and really friendly
Cons
The workload is absolutely unrealistic. You are expected to take around 5-10 claims daily, while staying on top of previous claims and being in available for others' claims. Supervisors are often condescending and will not hesitate to publicly shame you if you fail to meet their many, many metrics. You will often feel on the verge of a mental breakdown due to the sheer amount of work you are given. They always focus on what they perceive as what you didn't do right. Unwritten expectation is to come early, skip lunch and work late. Failing to do so will have them complaining you are not efficient, instead of understanding that one person can only do so much. You are bombarded with voicemails and calls as well as diaries from other employees, even on your day off, which will be in the middle of the week, since you will work a mandated split shift, for at least 6 months. Only take this job if you like being exhausted to your breaking point.