Pros
Gainshare, competitive pay, very diverse and accepting of others' differences, good benefits, ability to work from home if needed, coworkers are great, management likes to joke to make things more light-hearted and stressful. Nice breakroom with free coffee and occasionally free food. State-of-the-art office. Some managers are very flexible and truly care. MANY opportunities for advancement.
Cons
Very heavy workload that changes from week-to-week. One week you may be able to get out of there on time, and then during peak seasons, you can expect to stay 2 hours extra or so...at least. Must be extremely proficient at prioritizing, time management, and efficiency to stay afloat and get positive performance evaluations. Customer surveys are viewed as sacred, yet don't accurately represent YOUR claim handling. Rigid attendance policy where illnesses are concerned, as they view pre-approved time as only acceptable time off. Inventories are so high, that if you miss a day, even if pre-planned, expect to drown when you return.