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Progressive Insurance

Engaged employer

Not worth the heartache. - Senior Customer Preservation Specialist Progressive Insurance Employee Review

3.0
Dec 31, 2025
Recommend
CEO approval
Business outlook

Pros

The positives include the ability to work from home and gainshare (annual bonus).

Cons

Career advancement is incredibly limited to specific paths that might not align with your personal goals. You have a greater opportunity of being hired into a business role as an outsider than an internal candidate. Internal interview process is not friendly to those who are neurodivergent, and nearly impossible to pass. It's common for someone to apply four or more times for the same role. Cult like philosophy that will hamper your place within the company if you do not align your beliefs to the majority. While DEI is discussed, diversity and inclusion is not widely respected or practiced by all employees. Positions are siloed to the point there is no cohesion among others in similar roles. Each department is treated as an island that has no direct correlation to the other, often causing significant challenges. Constant IT issues.

Explore other reviews about Progressive Insurance

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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