Supportive team culture with steep learning curves - Customer Support Specialist Process Street Employee Review

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

The team here is amazing — everyone is genuinely kind and welcoming, which means a lot when you're working remotely across different time zones and cultures. My manager is one of the best I've had. They're supportive, actually listen when you raise concerns, and follow through to help resolve them. There's no micromanagement either. As long as you're delivering on your responsibilities, you're trusted to work your way — which makes a huge difference day-to-day. On the growth side, there are real opportunities to expand your skills. Lately I've been diving deep into AI, which feels like exactly the right direction to be heading.

Cons

When a new skill or tool is launched, there's a steep learning curve — and the expectation to get up to speed quickly can feel overwhelming, especially when multiple tools are involved at once. You need to stay sharp and proactive, as updates can come with little warning and require you to adapt fast. Being fully remote also means you can miss out on the informal team moments that happen organically on the other side of the world — it's easy to feel a little disconnected at times.

Explore other reviews about Process Street

5.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

So far, my experience at Process Street has been really positive. The team is friendly, the people and operations side has been very supportive, and the onboarding process was smooth from the beginning. My manager has been clear with instructions and expectations, and he’s also supportive whenever I need resources or materials to do my work. That’s something I really appreciate. I also enjoy the remote work setup. It’s nice being part of a team that includes people from all over the world, and I think that diversity across cultures and time zones makes the company even better. Overall, I’ve really enjoyed my experience so far and I’m excited to keep growing, building my career, and working with Process Street for the long term

Cons

I haven’t come across any significant cons yet.

2.0
Feb 4, 2026
Recommend
CEO approval
Business outlook

Pros

I'm really happy that this position's a remote one because I won't do well getting criticized and judge all the time and confronted on my face disguised as a performance feedback! I do enjoy being in our team though, they're fun and we have groups chats and do meet ups from time to time.

Cons

The thing that made working here toxic was management's attitude of constantly comparing employees to another employee! It's exhausting to be compared when obviously, there's a lot of favoritism going on, blatantly supporting the other while others were basically ignored! I mean, don't expect us to be performing the same way when we're not provided the same amount of support, the tools, the training, and encouragement like the other did! It's like it's no brainer that the other is actually performing since that person gets a lot of attention, supported, which made him knowledgeable and confident in what he does!! And it actually looks kind of insane to be compared to someone who's getting everything when we don't even get a quarter of what he's getting!!

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Process Street Response
3mo
Thanks for being open about your experience. It’s tough to hear that you felt unsupported or that the feedback process didn't feel fair - that’s definitely not the environment we want to build. We’re looking into how we handle performance reviews and support our team so we can do better for everyone here. We appreciate you speaking up.
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