Pros
Ability to work remotely, flexible work schedules
Cons
Worked to death. Expectations are unrealistic. Caseloads are unmanageable. The phone rings nonstop so you feel more like a call center employee rather than a claim analyst at times. You are expected to take your own calls plus everyone else’s. You are expected to work your own claims plus everyone else’s. The turnover is high, leading to “abandoned caseloads” which must be absorbed by those remaining. It’s not realistic to keep up with. There is no such thing as a 40 hour workweek although you’re expected to be able to meet expectations without overtime. Claimants are often disgruntled because of timing and communication issues - the reason behind that is no one has the time to do everything we’re expected to do in an 8 hour workday. I work nonstop just to maintain and it’s a vicious cycle. It’s exhausting and anxiety inducing. Everyone is burnt out, including management. You are also “feedbacked” to death. There is endless scrutiny over every single action taken on a claim - and feedback/direction is often subjective depending on who happens to review a claim at any given time. Impossible to take PTO without working around the clock nonstop to get caught up afterwards.
