2.0
Sep 30, 2019
Former employee, less than 1 year
Des Moines, IA
Recommend
CEO approval
Business outlook
Pros
Management strives for a positive work culture; Training and management team are very supportive and kind; Flexible schedules; Ability to work remotely.
Cons
You cannot manage your caseload without doing overtime; It's difficult to take a day off due to what will be waiting for you; Workload makes you feel like you work in a call center with added responsibilities. It is generally a very overwhelming job. Many of your customers will be disgruntled due to not understanding their policy (IE: waiting periods, benefit amounts, the need for reviews). At times, you are encouraged to "find" a pre-existing condition to prevent paying a customer even if not warranted.