New company same challenges - Customer Success Manager PrimePay Employee Review

3.0
Jun 20, 2023
Recommend
CEO approval
Business outlook

Pros

They honored the good salary ranges from the acquired company

Cons

The culture was not collaborative or geared toward appreciating their employees. Leadership did not demonstrate support and actively shut down any question or concerns raised by incoming employees

Explore other reviews about PrimePay

5.0
Jun 27, 2025
Recommend
CEO approval
Business outlook

Pros

Remote work Coworkers who want to do well and try to help each other out My manager is fair and helpful I like the #CultureClub

Cons

Black out period in December and January

avatar
PrimePay Response
11mo
Thank you for sharing your experience. We're glad to hear you enjoy the remote work environment, supportive coworkers, and your manager’s leadership. It’s great to know you also appreciate initiatives like the Culture Club. We understand the concerns around blackout periods and appreciate your thoughtful perspective on the benefits of remote work—it’s something we continue to evaluate as we shape the future of our workplace.
3.0
Apr 7, 2026
Recommend
CEO approval
Business outlook

Pros

nice facility great coworkers successful product platform

Cons

low salary non interest on feedback low manager support- overworked leaders

avatar
PrimePay Response
4w
Thank you for taking the time to share your feedback and for your years with PrimePay. We’re glad to hear you enjoyed the facility, valued your coworkers, and believed in the strength of our product platform. We also appreciate your honest feedback regarding compensation, support, and leadership workload. We understand how important it is for employees to feel heard and supported, and feedback like yours helps us continue evaluating opportunities for improvement across the organization. We wish you the very best in your future endeavors and appreciate the contributions you made during your time with us.
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