Pros
They offer health insurance benefits early on to encourage people to stay. They are trying to come up with creative ways to engage the team mentality. employees are very friendly.
Cons
Work flow is constantly changing, they say they hear your voice but they really dont. Its all about the number even though they say its not. They get employees in trouble if they talk or even if the cell phone is out. But yet some of the supervisors are always wondering around the call center talking and laughing, but if someone laughs they go and say why arent they working. They're constantly on their phones.