I wish 0 stars was an option - 111 Call Handler Practice Plus Group Employee Review

Nice trainees lovely people on training course

Where do I start. Total lack of respect for trainees, churning trainees in and out like a production line due to maximum numbers leaving even before training ends. Speaking to trainees in inconsiderate manner. No people skills. Comes across as Unprofessional towards trainees. Lack of clarity as to when training ends and actual normal salary begins ( not far off minimum wage until that happens) cannot get the shifts to finish training as not enough coaches and too many new trainees being introduced again when no shifts for those half way through (you don’t get paid while waiting for a coaching session by the way). Coached mostly by people who have no empathy due to being under pressure themselves. No real understanding or tolerance when trainees anre nervous an inevitably make mistakes. Rules around being away from calls like being in a prison. Just a toxic , critical environment . Absolutely the opposite to what you expect from a so called care setting. Awful experience. Out of 12 of us in training only 4 of us survived into the main then no shifts as no coaches!! Worst job I ever applied for

Very focussed on providing the best quality for patients and clients whilst also ensuring that the employees are well supported and rewarded fairly

Can be complex due to the nature of the work and the number of parties involved but even this is out of the company's hands to an extent