Zero work life balance - General Manager Pilot Flying J Employee Review

2.0
Sep 8, 2025
Recommend
CEO approval
Business outlook

Pros

You can hit metrics by cheating the system and it's blatantly allowed.

Cons

Boy's club upper management, if you don't 'fit in' you're eliminated. Pay seems good until it's 80-100 hour work weeks. Staff quality dictated entirely by area.

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Pilot Flying J Response
9mo
Thank you for sharing. We are sorry to hear your work-life balance was unsatisfactory. We'd like to understand more and would value further communication. Please email pfjhr@pilottravelcenters.com to further discuss so we can support our employees in the future.

Explore other reviews about Pilot Flying J

5.0
Feb 9, 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work management was really nice

Cons

I do not have any cons

2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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