Good to go if you’re friends with the right people - Business Associate Pilot Flying J Employee Review

2.0
May 26, 2023
Recommend
CEO approval
Business outlook

Pros

Pilot is a good place to work, truly it is. If you have a set plan for your career growth and you know the right people, you can probably promote and move up internally. Company culture is good. Benefits and a focus on employee health and wellness is nice. If you’re local to Knoxville, you get a free membership to the YMCA, which is a great benefit. On-site gym and cafeteria for corporate are nice, as well as rotating quarterly events like food truck days, zoo day, etc.

Cons

Unfortunately, due to every department being cordoned off into its own wing of each building and each team member needing badge access to get in, there is little to no cross-training or even getting to know people in other departments. Previous jobs I’ve had have encouraged job shadowing and learning about other parts of the company, but Pilot almost discourages that with every department being quarantined from every other group. Unless you’re in the main building, you don’t see other departments or get the opportunity to try and develop new skills and careers. Could probably work your way up the ladder if you’re in the right place, talking to the right people, or know people that can benefit you. If you aren’t constantly kissing up, you’ll likely end up forgotten about and accepting your 2-3% raise annually.

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Pilot Flying J Response
3y
We are sorry to hear your feedback on our culture, but appreciate you sharing your experience with us. We are a growth company and work towards improving culture across the board. We'd like to continue the conversation and discuss your comments further. Please reach out to pfjhr@pilottravelcenters.com.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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